Order Policy

At RAM, we are committed to presenting all our products with accurate images, detailed descriptions, and a clear size guide to ensure a better shopping experience and help you choose the piece that suits you best.

 

Size Policy

-We provide a clear size guide for our items on the website.

-The customer is responsible for selecting the correct size, and you may contact us for assistance.

-If you wish to change the size after payment is completed and before receiving the order, you may contact us within 24 hours of placing the order and before shipment, and the change will be made subject to availability and possibility.

 

Order Preparation

-Orders are prepared within 7–14 business days after the order is completed, or depending on availability.

 

Shipping Policy

-Shipping is carried out through approved shipping companies.

-You will be provided with a tracking number as soon as the order is shipped so you can easily track its status.

-Shipping fees are calculated upon order completion.

-Shipping fees vary depending on the country and city.

 

Delivery or Shipping Time

-Within Saudi Arabia: 2–5 business days after the order is shipped.

-Outside Saudi Arabia: 5–10 business days after the order is shipped.

-Delivery time may vary depending on the shipping company and the region.

 

In Case There Is an Issue with the Order

-If you receive an item that is different from your order, or if you notice a manufacturing defect, please contact us within 48 hours of receiving the order and provide clear photos so we can review the case and take the appropriate action.

 

Exchange and Return Policy

-To maintain the quality of the experience, we do not offer returns or exchanges after the purchase has been completed.

 

Notes

-RAM is not responsible for any delay caused by the shipping company.

-Please make sure the shipping address is correct, as RAM is not responsible for incorrect addresses.

-If delivery cannot be completed due to the customer being unavailable or due to an incorrect address, the customer will bear the reshipping fees.